Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all commercial transactions conducted through premierspoke for professional video operation services, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. It covers bookings for live signal feeds, custom content distribution packages, on-site camera operations and related technical support services provided to clients based in the United Kingdom. The policy does not extend to third-party services or products obtained outside direct engagement with premierspoke.

Prices, Currencies, Taxes and Additional Charges

All prices are quoted in British Pounds Sterling (GBP) and are inclusive of value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for overtime technical support, equipment hire beyond the agreed scope, travel expenses for on-location camera work or expedited signal management outside standard operating hours. Clients will receive a full breakdown of any such charges before final confirmation of the booking.

Accepted Payment Methods, Authorisation and Security

Payments are accepted via bank transfer, major credit and debit cards, and approved business invoicing arrangements. Authorisation occurs at the point of booking with funds held securely until service commencement. All transactions are processed through UK-regulated payment providers that comply with current data protection standards under UK GDPR and the Payment Card Industry Data Security Standard. premierspoke does not store full card details on its systems.

Order Confirmation and Contract Formation

A contract is formed once a booking request is accepted in writing or via email confirmation from premierspoke and the client has provided payment authorisation. Service confirmation includes details of the agreed feed specifications, scheduled broadcast windows and any technical requirements. Clients should review this confirmation promptly and notify premierspoke of any discrepancies within 48 hours.

Cancellation Rights and Applicable Periods

Under UK consumer protection rules clients have the right to cancel certain bookings within 14 days of contract formation without providing a reason, provided the service has not yet begun. For time-sensitive broadcasting services where work has commenced, cancellation may only be accepted if agreed in writing and subject to reasonable administrative charges. Professional clients operating in a business capacity may have different cancellation terms outlined in their specific service agreement.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations made before service delivery commences or where premierspoke fails to meet agreed technical specifications. Non-refundable items include deposits for custom equipment configuration, prepaid signal distribution fees once the feed has been activated and any promotional packages clearly marked as non-refundable at the time of purchase. Services that have been fully delivered or consumed are not eligible for refund.

Step-by-Step Procedure to Request a Refund

To request a refund clients must contact premierspoke in writing via the contact form on the website or by email to [email protected]. The request should include the original booking reference, date of service, reason for the claim and supporting evidence such as screenshots of technical issues. Requests received outside normal business hours will be acknowledged on the next working day.

Inspection, Approval, Rejection and Notification

Upon receipt premierspoke will inspect the claim within five working days and may request additional information. Approval or rejection will be communicated by email together with an explanation. If approved, a refund confirmation will be issued; if rejected the client may appeal once with further evidence within seven days.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method. Bank transfers and card refunds typically reach the client account within five to ten working days depending on the provider. Clients will receive a final notification once the refund has been processed.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital feed access or subscription-based signal monitoring services are subject to additional terms. Once access credentials have been issued or the feed activated, refunds are limited to cases of demonstrable technical failure by premierspoke. Promotional offers are non-transferable and refunds on discounted packages are calculated on the discounted price paid.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days to maintain the booking. Duplicate charges will be investigated and corrected promptly upon notification. Chargebacks initiated without prior contact to premierspoke may result in service suspension. Any suspected fraudulent activity will be reported to the relevant UK authorities in accordance with the law.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR. Clients retain the right to seek remedies through the courts or approved alternative dispute resolution schemes if they believe their rights have been infringed.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding this policy should be directed to [email protected] or via the contact form. premierspoke reserves the right to update the policy to reflect changes in UK law or service offerings. Continued use of the services after any update constitutes acceptance of the revised terms. The current version was last updated on 19 September 2026.